U Design 4U

Allows you to design your telecoms

As you know your business best, we think you should design your phone system (with a little help from CCall!).

From a list of available options, you simply select what you would like – We’ll do the rest.

To see an example of a U Design system, just click here

Let’s now look at your Telecoms

OR: if you would prefer to speak to us then quickly send us an email

So you can decide what you want, we’ll run through the basic market options.

They’re in 4 groups:

  • Phone Numbers
  • Location of Number (e.g. Office, Cloud service, or just on a phone).
  • Handset types
  • Options

Phone Number

You can bring one with you, or you can ask us to supply one. The choice is as follows:

  • UK Geographic (01/02) identifies a location for your business
  • UK Non-geographic (03) indicates you are based in the UK
  • Freephone (080) free to call (you pay for the inbound call)
  • 084/087 – costly to call yet can generate income for your business

We always recommend using a standard 01/02 geographic number (all others, including non-UK, are available).

Location of your number

When someone dials a number, the call is first routed to a handset or a switchboard, we call that the number’s “Location”.

  • 1. On your site on a desk handset – & not linked to a Cloud or office PBX
    • (think normal BT phone). This may cut costs yet will limit your ability to add features.
  • 2. On a Cloud or network based “IVR”
    • Cloud-based systems are becoming popular. They allow various options to be added (paid or free).
  • 3. On-site with an office-based “PBX”.
    • This is a small black box, the size of a book. It comes complete with many Cloud options so can avoid the need to rent a Cloud system.

Handsets. We’ll now look at the three options for phones.

  • 1. Standard PSTN phone handset:
    • Just the same as any normal traditional home phone
    • They connect to a physical phone line so you often need a phone line for each handset; which can become expensive!
  • 2. SIP/VOIP phone handset
    • These are replacing PSTN phone handsets; think of them as today’s digital equivalent.
    • They can be in the form of a desk phone or, by using soft-phone software, you can convert a device (such as a PC, Laptop, Tablet or smart phone) into a phone handset. They don’t need separate phone lines as they connect via your office’s data system, WiFi or the internet.
  • 3. The Virtual Desk Phone (VDP)
    • Don’t buy handsets as with a VDP, any existing phone can make/receive your business’s calls, so no handset costs or expensive rentals.
    • With VDP any authorised phone can make calls as if dialled from (and charged to) “your office”. Inbound calls also route to your authorised handset (which could be your home or mobile number).
    • With VDP you can run a business from your existing home or mobile phones without ever needing to buy a handset or install a line or broadband.  

Options

Whatever type of service/handset you decide to use, CCall can add IVR (switchboard style) services designed specifically to help you run, control and grow your business.

Options work at any Location, including on our small CCall VDP service

CCall IVR options.

  • Call recording
    •  Automatic or switch on/off, delivery via email, on-line Storage
  • Mid call transfer
    • Transfer a caller, even when using a mobile
  • Welcome greeting
    • Standard or bespoke welcome played to all your callers
  • Whisper announcement
    • Whisper to you that identifies your caller before they connect to you.
  • Display number
    • Select to show your caller’s number or the number they dialled
  • Voicemail
    • Many options, all include delivery of .wav by e-mail
  • Working week
    • Pre-select the times that callers will reach your business phones.
  • Out-of-Hours
    • Many options, includes bespoke messages and time-based re-routing to logged-in OoH manager/s
  • Queue
    • When you’re busy we queue your callers, keep them informed via pre-recorded messages and connect them when you’re free. All off-site so you avoid extra lines costs.
  • Missed Call Alert
    • If a caller hangs up before connecting, we tell you their number, the time of their call and the number they dialled.
  • Disaster Recovery
    • Many pre-planned re-routing options for your inbound/outbound calls; allows to you to remain open for business even when your Broad Band dies and a digger ploughs up your power lines
  • Caller exceptions
    • VIP or banned lists are a speciality. We route calls by number or category. Many options.
  • Date exceptions
    • No calls allowed, or amended routing implemented, based on time of day, bank holidays or any other filter that you want us to adopt.
  • Area-based routing
    • Sets destination based on geographic location of the caller. Many options.
  • Agent availability
    • Powerful tool that allows agents in teams to log-in/out via simple phone app. Can even be over-ridden by administrators to force Agent attendance.
  • Virtual switchboard
    • Welcome message with all of the normal options (press 1 etc) Many options, very powerful.
  • Virtual Desk Phone
    • Ultimate flexibility. Allows you to work/call from an existing phone at any  location without buying new hardware. Great for temporary home workers.

Sensible systems and Sensible terms. Now you have seen what CCall can do is it time to refresh your business?

Send us an e-mail

and then let’s work to improve your business